Here when you
need an answer.

FIND THE RIGHT PLACE

COMMON QUESTIONS

Clear answers,
at every stage.

Can I buy the wearable now?

Reserve CrossVox V1 in Black with $10 today toward a $79 total; pay the $69 balance before dispatch. Launch retail is $119 USD — save $40 by preordering, with estimated dispatch from our US warehouse in January 2027. Check the preorder page for current availability. Preorder-exclusive gift included. Details are provided after payment. V1 and the App work independently; no App subscription is needed to use V1. Your gift details are available after payment. Free standard shipping covers the contiguous US and DC; applicable tax is additional. See preorder availability.

Where can I use the prayer app?

CrossVox is available on the App Store for iPhone, with a paired Apple Watch experience, and on Google Play for Android phones. Wear OS public distribution details will be posted on the App page; Meta smart glasses prayer remains in planning.

Does the App speak for God?

No. CrossVox offers devotional prompts and Scripture reflection. AI can be mistaken and does not replace Scripture, pastors or trusted people.

How are prayer data handled?

The App Privacy Policy explains account, voice, AI processing, retention and your choices.

Who is behind CrossVox?

Vessel AI Lab Limited creates CrossVox. Meet founder Chenny Wong and read why CrossVox exists. Purchase and app-data responsibilities are set out in the Preorder Terms and App Privacy Policy.

EARLIER RESERVATIONS

Your earlier terms
still matter.

Earlier reservations were a separate validation program. Your original commitments remain valid. If you already reserved, your private confirmation link in the order email remains the place to review your reservation and request a refund. The reservation terms and refund policy remain available.

If you cannot find your private link, email [email protected] from the address used at checkout.

Let’s talk.

Quick answers before you chat: Manage your order securely. Your deposit is refundable within 7 days of payment. After that, change-of-mind cancellations are non-refundable. Refunds for project cancellation, shipping delays and rights required by applicable law remain available. After delivery, request a return within 14 calendar days, then mail it within 14 days of receiving our instructions. Change-of-mind return postage is paid by the customer; approved defective-item return shipping is covered. Read the full return and 12-month warranty policy.

Codes are redeemed in the CrossVox app at Settings → Account → Hardware membership; see the latest instructions. Chat cannot issue refunds, redeem codes, or guarantee an immediate human response. For a person on our team, email [email protected].

Our AI support assistant can answer product questions and help route issues to our team. For payment or account actions, use your secure order page or contact support. Do not share passwords, activation codes or private prayer content in chat.